Considering the number of items we have shipped out over the past few years, we have had very few items go missing when using Royal Mail.
However, since Christmas, the number of people who have been in touch with late deliveries or goods not received has unfortunately made us consider the way we ship our parcels containing artwork and larger, more expensive items.
We have not taken this decision lightly, but after much discussion between ourselves and quite a few of our "regulars" the consensus seems to be that they would rather pay a little more and actually receive the goods in a reasonable time, rather than wait ages for either a replacement or a refund.
The prices are only slightly above the Royal Mail cost price for each weight as we like to keep your charges down as much as possible.
We will now use either Royal Mail Signed For or Tracked 24/48 for anything over 0.25kg, but under 2kg. The prices for wax melts and lighter items remain the same.
A full listing is given below and this will apply to all orders from 17/2/2020.
Thanks for your understanding in this, it has been (and still is!) an absolute nightmare and hopefully this *may* solve our problems.
Karen & Ian